Change email or transfer user account

Change email or transfer user account to someone else

To update your registered email or transfer your account to a new colleague, follow the steps below:

Step 1: Request the change

1. Log in to eSign Online.

2. Navigate to Account > My info.

3. Click Change next to the Email field.

4. Enter and confirm the new email address in the pop-up window.

Step 2: Confirm the update

1. Check the inbox of the new email address for a confirmation message.

2. Click the activation link in the email.

3. Log in using the old email address and password to finalize the update.

Step 3: Complete the transfer

After the update is finalized, log in with the new email.

If you transferred the account to a new user, the new user must change the password immediately:

1. Navigate to Account > My info.

2. Select Password to set a new credential.