Subscription & billing

To upgrade your free trial to a paid subscription with credit card, follow these steps:

1. Navigate to the “Plans and Billing” page under “Account” in the main menu.

2. Under the Essential or Business price plan and click “Buy now”.

3. Continue with credit card payment and then enter your card and billing details.

4. Once your payment is processed, you'll receive a confirmation email with a summary of your subscription order. Your invoice receipt will arrive in a separate email.
   
   

VAT and company registration number
When filling in your billing details, you'll be asked to include a VAT number. The VAT number must match the country you've selected. If your company doesn't have a VAT number, credit card payment won’t be possible. In this case, please reach out to our Sales team for assistance.

If you're unable to provide a company registration number, simply enter "99999" to complete your order.

3D Secure for safe payments
At Scrive, credit card payments are processed securely through Chargebee. To complete your payment, you’ll need to authenticate with your bank using 3D Secure, typically through a valid eID. 3D Secure adds an extra layer of security, ensuring that your bank verifies the payment before it's processed, protecting you from fraud and unauthorised transactions.

From the “Plans and billing page” you will be able to:

1. View and update your billing details

2. Update your credit card

3. Download your receipts and invoices

4. Cancel your subscription

5. Change your plan or add/remove add-ons

To find and download a receipt or invoice:

1. Go to Account > Plans and Billing.

2. On your current plan, click Manage account.

3. Select Billing History. You see all your invoices, newest first.

4. Click Download next to the invoice you need.

A number of credits are included in the Business and Business Pro plans when purchased online with a credit card. Credits are used each time you use eID or SMS. You have unlimited documents, but credits are consumed each time you use an eID or SMS.

Buying more credits

Whether you can buy extra credits depends on your plan:

• Business Pro: You can buy extra credits right away.

• Business with “eID package” in the plan name: You cannot buy extra credits on this plan. If you need more credits than your plan includes, upgrade to Business Pro.

• Older Business plan (no “eID package” in the plan name): Add the eID add-on first, then buy credits. You can also upgrade to Business Pro.

To see your plan name, go to Account > Plans and billing > Manage subscription.

Available credit bundles:

• 100 extra credits

• 300 extra credits

• 600 extra credits

How to buy extra credits

1. Go to Account > Plans and Billing

2. Select Manage subscription

3. Click your current plan

4. Select Edit Subscription

5. Choose Add add-ons

6. Select your credit bundle

7. Click Add > Update Subscription

Your extra credits will be added immediately after purchase.

Unused credits carry over and continue to accumulate as long as your subscription remains active.

When you make changes to your subscription plan midway through a billing cycle, we calculate your charges using prorated credits. This ensures you only pay for the exact time you use each plan.

Proration also applies to eID credits if you have a set of eID credits included in your price plan.

What is a prorated credit?

A prorated credit is a partial refund for the unused time remaining on your previous subscription plan when you change plans. Instead of issuing a cash refund to your bank account, this unused amount is instantly applied as an account credit toward your new subscription charge.

How proration works (Step-by-step)

Whenever you change price plan or change seat counts during an active billing cycle, two calculations happen automatically:

1. Unused Credit: We calculate the balance for the remaining days left in your current billing cycle on the old plan and issue it as a credit.

2. New Charge: We charge you for the remaining days left in the billing cycle on the new plan.

3. Net Adjustment: The unused credit is subtracted from the new charge. You only pay the difference on your next invoice.

Example: Upgrading midway through the year

Same calculation applies to the eID credits

Frequently asked questions

Where can I see my prorated credits?

You can view a breakdown of prorated adjustments on your latest billing statement under Plans & Billing and press Manage my account button.

Do prorated credits expire?

No. Unused account credits automatically apply to your subsequent billing cycles until the balance reaches zero.

Can I withdraw my credit balance as cash?

Account credits are non-refundable and can only be applied toward future subscription charges or plan add-ons.