Subscription & billing

To upgrade your free trial to a paid subscription with credit card, follow these steps:

1. Navigate to the “Plans and Billing” page under “Account” in the main menu.

2. Under the Essential or Business price plan and click “Buy now”.

3. Continue with credit card payment and then enter your card and billing details.

4. Once your payment is processed, you'll receive a confirmation email with a summary of your subscription order. Your invoice receipt will arrive in a separate email.
   
   

VAT and company registration number
When filling in your billing details, you'll be asked to include a VAT number. The VAT number must match the country you've selected. If your company doesn't have a VAT number, credit card payment won’t be possible. In this case, please reach out to our Sales team for assistance.

If you're unable to provide a company registration number, simply enter "99999" to complete your order.

3D Secure for safe payments
At Scrive, credit card payments are processed securely through Chargebee. To complete your payment, you’ll need to authenticate with your bank using 3D Secure, typically through a valid eID. 3D Secure adds an extra layer of security, ensuring that your bank verifies the payment before it's processed, protecting you from fraud and unauthorised transactions.

From the “Plans and billing page” you will be able to:

1. View and update your billing details

2. Update your credit card

3. Cancel your subscription

4. Change your plan or add/remove add-ons

300 credits are included in the Business plan when purchased online with a credit card. Credits are used when adding eID or SMS as an add-on to your account. You have unlimited documents, but credits are consumed each time you use an eID or SMS.

Buying more credits

If you need more than the 300 credits included in your Business plan, you can purchase additional credits.

Available credit bundles:

• 100 extra credits

• 300 extra credits

• 600 extra credits

How to buy extra credits

1. Go to Account > Plans and Billing

2. Select Manage subscription

3. Click your current plan

4. Select Edit Subscription

5. Choose Add add-ons

6. Select your credit bundle

7. Click Add > Update Subscription

Your extra credits will be added immediately after purchase.

Unused credits carry over and continue to accumulate as long as your subscription remains active.