Credit card payment
To manage your subscription—whether it’s upgrading, viewing your plan, updating billing details, or cancelling your agreement—simply go to the “Plans and Billing” page under “Account” in the main menu.
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How to upgrade to a paid subscription via credit card
To upgrade your free trial to a paid subscription with credit card, follow these steps:
Navigate to the “Plans and Billing” page under “Account” in the main menu.
Under the Essential price plan and click “Buy now”.
Continue with credit card payment and then enter your card and billing details.
Once your payment is processed, you'll receive a confirmation email with a summary of your subscription order. Your invoice receipt will arrive in a separate email.
VAT and company registration number
When filling in your billing details, you'll be asked to include a VAT number. The VAT number must match the country you've selected. If your company doesn't have a VAT number, credit card payment won’t be possible. In this case, please reach out to our Sales team for assistance.
If you're unable to provide a company registration number, simply enter "99999" to complete your order.
3D Secure for safe payments
At Scrive, credit card payments are processed securely through Chargebee. To complete your payment, you’ll need to authenticate with your bank using 3D Secure, typically through a valid eID. 3D Secure adds an extra layer of security, ensuring that your bank verifies the payment before it's processed, protecting you from fraud and unauthorised transactions.
Troubleshooting for common credit card payment issues
Card declined:
Double-check that your card details (number, expiry date and CVV) are correct.
Ensure your card has sufficient funds or contact your bank to see if there’s an issue.
Expired card:
Make sure your card is still valid. If it has expired, update your payment information with a new card.
Payment not processing:
Try again using a different browser or device, or clear your browser's cache.
If the problem persists, reach out to your bank to confirm there are no blocks on your card.
Duplicate charges:
If you believe you’ve been charged more than once, contact us and we will look into the issue right away. We’ll investigate and resolve any discrepancies.