Professional Assist Services for eSign Online
If your organisation requires professional assistance with your eSign Online account, we offer comprehensive support tailored to your needs. Pricing varies based on the scope of the work required.
Our team can assist with a variety of administrative tasks, saving you valuable time, including:
Setting up new users within your account structure
Editing existing users, their access permissions and settings
Deleting users and transferring their documents
Moving users between user groups and customising your account structure
Setting up customised branding (excluding Extended Branding)
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Types of assistance
Assistance type | Resolved within |
Small change | 3 business days |
Standard change | 1 business day |
Urgent change | The same business day |
Small change
Create/Edit/Delete/Move up to 10 users. For example:
"We need to add three new users to user group A"
"We want to delete a user from user group A and add two new users to user group B"
"We would like to relocate four users within our user groups"
Standard change
Create/Edit/Delete/Move more than 10 (and less than 30) users or update account branding. For example:
"We need to add 15 new users to a user group"
"We want to reassign 20 of our user licences due to lack of usage, then move them into user groups A, B, and C"
"We would like for our company name to appear when sending SMS invites instead of the default name, Scrive, as well as update the image for our company logo"
Urgent Changes
All the above changes can be expedited if needed on the same day from the initial contact. Examples include:
"Our logo needs to be switched out today before 12 AM"
"We need to delete these five users by the end of the day, but there are still active processes for the users in question"
Pricing and how to place your order
Type | Price SEK | Price NOK | Price DKK | Price € |
Small change | 750 SEK | 750 NOK | 562 DKK | €75 |
Standard change | 2500 SEK | 2500 NOK | 1875 DKK | €250 |
Urgent change | 5000 SEK | 5000 NOK | 3750 DKK | €500 |
Send an email to support@scrive.com or use this contact form with the subject line set to "Professional Assist Services for eSign Online". If you are placing an order for an urgent change, make sure to clearly state the urgency in your email.