What to do when a page goes blank?

A poor network connection can cause a page to go blank. Here’s how to check and fix it:

Step 1: Make sure your device is connected to the internet.
Look for the Wi-Fi icon or network symbol on your device.

Step 2: If you’re using Wi-Fi, try moving closer to the router.

Step 3: Reload the page. Here’s how to do a hard refresh:

• Mac: Hold down Command + Shift + R.

• Windows: Hold down Ctrl + F5.

Your browser might have saved an old version of the page. Clearing the cache can help. Follow the steps for your specific browser:

Google Chrome

1. Open Chrome.

2. Click on the three dots in the upper-right corner.

3. Select 'Settings'

4. Click on 'Privacy and Security'

5. Choose a time range (e.g., 'All time').

6. Check the box for 'Cached images and files'

7. Click 'Clear data'

For further support, please visit: Google support

Safari

1. Open Safari.

2. Click on 'Safari' in the menu bar.

3. Select 'Preferences'

4. Go to the 'Privacy' tab.

5. Click on 'Manage Website Data'

6. Click 'Remove All'

7. Confirm by clicking 'Remove Now'

For further support, please visit: Safari support

Microsoft Edge

1. Open Edge.

2. Click on the three dots in the upper-right corner.

3. Select 'Settings'

4. Go to 'Privacy, search, and services'

5. Under 'Clear browsing data' click 'Choose what to clear'

6. Choose a time range.

7. Check the box for 'Cached images and files'

8. Click 'Clear now'

For further support, please visit: Microsoft support

Mozilla Firefox

1. Open Firefox.

2. Click the menu button (three lines) and select 'Settings'.

3. Select the 'Privacy & Security panel'.

4. In the 'Cookies and Site Data section', click 'Clear Data'

5. Remove the check mark in front of 'Cookies and Site Data'.

6. With 'Cached Web Content' check marked, click the 'Clear' button.

For further support, please visit: Mozilla Firefox

Check the Scrive status page to see if all systems are operational.
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