If you are experiencing issues while trying to login using SSO, begin by considering the following:

Are you using the correct email address when trying to login?
Are you using the correct login page? When logging in through SSO, you cannot use the regular login page on scrive.com, instead you will need to login using your company's own login URL (for example: mycompany.scrive.com).
Which service are you trying to log in to? Note that SSO login is only available for eSign Online and is not offered through eSign GO, the Office add-ins or through Salesforce.
Are you sure that you are using the correct email address and login page for the service you want to use? If you still cannot login, reach out to your company's IT administrator for troubleshooting.
Just got invited to start using Scrive? Then SSO will not have been enabled for your account yet. Reach out to our Support team for help with activating SSO login.

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