Your intended recipient may claim not to have received the document for signing, even though the status is set as 'Delivered' on the process page.

Check spam folder: Ask the recipient to check their spam or junk folder. Sometimes, emails from automated systems like Scrive can end up there. This is the most common solution to this issue.
Safe-list Scrive: To ensure that emails from Scrive do not end up in the spam folder, both Scrive users and recipients are recommended to add our email domain (@scrive.com) and IP address (141.193.33.236) to their allow/safe-list.
Check recipient information: Ensure that you have entered the correct email address or mobile number. The information could still be incorrect even if the document is marked 'Delivered', as you may have accidentally sent it to someone else. If you have accidentally sent the document to the wrong person, we recommend withdrawing and restarting the process. This will cause the previously sent invitation to expire.
Blocked sender: Make sure the recipient has not blocked Scrive as a sender, that there is no filter or firewall blocking the message, and that the domain scrive.com is safe-listed.
Resend the document: If the recipient still hasn't received the document, use the "Send reminder" feature on the process page to send it again.

Email/SMS delivery issues